Privacy Policy
Last Updated: 18-12-2025
1. Introduction
Xoire Labs (“Xoire Labs,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information when you visit https://xoirelabs.in or use our AI-powered services.
We operate from India and provide services globally, including to users in the European Union, United Kingdom, Australia and the United States (California). This Privacy Policy is designed to align with GDPR principles, CCPA/CPRA requirements, and other applicable data protection laws, and we apply similar safeguards for users worldwide.
2. Who We Are
Legal Name: Xoire Labs
Trading Name: Xoire Labs
Business Address: Ambikapur, Chhattisgarh, India
Website: https://xoirelabs.in
Privacy Contact Email: [email protected]
3. Scope of This Policy
This Privacy Policy applies to:
Website visitors
Business clients
End users interacting with AI systems deployed by Xoire Labs on behalf of our clients
It does not cover third-party websites or services that we do not control.
4. Information We Collect
We may collect the following categories of personal and technical data:
4.1 Personal Information
Name
Email address
Phone number
Business or company details
Contact details
Payment and billing information
4.2 AI Interaction Data
User inputs, prompts, and instructions
Chat transcripts
Voice call logs and conversation recordings (where enabled)
4.3 Technical & Usage Data
IP address
Browser type and device information
Cookies and similar tracking technologies
Analytics and usage data
5. How We Use Your Information
We use collected data for the following purposes:
Providing and operating AI services (voice agents, chatbots, automation, lead qualification)
Delivering customer support and service communications
Improving service quality and performance
Improving AI systems only in limited and controlled ways
Marketing communications (with opt-out rights)
Legal, compliance, and security purposes
AI Training Clarification
We do not use customer or end-user conversations to train our general AI models unless explicitly agreed in writing with the client.
6. Automated Decision-Making
Our AI systems do not make automated decisions with legal or similarly significant effects on individuals.
AI is used strictly to assist with routing, scheduling, responses, and operational efficiency, under client-defined rules.
7. Cookies & Analytics
We use cookies and analytics tools to:
Improve website functionality
Analyze traffic and usage patterns
Enhance user experience
You can manage or disable cookies through your browser settings.
8. Third-Party Services
We may share data with trusted third-party service providers strictly for service delivery purposes, including:
GoHighLevel – CRM and automation
OpenAI – AI processing services
Grok – AI-related services
Twilio – Voice and communication infrastructure
These providers are contractually required to protect your data and process it only as instructed.
9. Data Retention
We retain personal data for as long as your account remains active or as necessary to provide services.
Upon account deletion or a valid deletion request, data is securely removed unless retention is required by law.
10. Data Security
We implement reasonable technical and organizational safeguards, including:
Encryption of data
Restricted access controls
Secure infrastructure and hosting practices
While no system is 100% secure, we take data protection seriously and continuously improve our safeguards.
11. International Data Transfers
At present, we do not intentionally transfer or store personal data internationally outside our operational setup.
If this changes in the future, appropriate safeguards will be implemented in compliance with applicable laws.
12. Your Privacy Rights
Depending on your location, you may have the right to:
Request deletion of your personal data
Opt out of marketing communications
Withdraw consent where applicable
California Residents (CCPA/CPRA)
We do not sell personal data
We do not share personal data for cross-context behavioral advertising
EU/UK Residents (GDPR)
You may request access, correction, or deletion of your data
You may object to certain processing activities
Requests can be sent to [email protected].
13. Client Responsibility
Clients are responsible for ensuring that any data they provide or collect through Xoire Labs’ AI systems complies with applicable privacy laws, including obtaining necessary user consents for voice recording or data processing.
14. Children’s Privacy
Our services are not intended for children under 18, and we do not knowingly collect personal data from minors.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
16. Contact Us
For any privacy-related questions, concerns, or requests, contact us at: