Terms of Service
Last Updated: 18-12-2025
These Terms of Service (“Terms”) govern access to and use of the website https://xoirelabs.in and the services provided by Xoire Labs (“Xoire,” “we,” “our,” or “us”).
By accessing or using the Services, you (“Customer,” “you”) agree to be bound by these Terms. If you do not agree, do not use the Services.
1. Company Information
Legal Name: Xoire Labs
Trading Name: Xoire Labs
Address: Ambikapur, Chhattisgarh, India
Website: https://xoirelabs.in
Contact Email: [email protected]
2. Eligibility
The Services are intended for business use only (B2B).
You must be 18 years or older and have authority to bind your organization.
Use by consumers or minors is not permitted.
3. Description of Services
Xoire provides AI-powered SaaS services, including but not limited to:
Voice AI agents
Chatbots
Automation workflows
Lead qualification systems
Optional AI consulting services
The Services assist with operational tasks such as routing, scheduling, and automated responses. They do not provide legal, medical, or financial advice, and do not make decisions with legal or similarly significant effects.
4. Account Registration & Access
You are responsible for:
Maintaining the confidentiality of account credentials
All activity occurring under your account
Ensuring accuracy of information provided
5. Payments, Billing & Fees
5.1 Pricing Model
Subscription fees and/or one-time fees, billed monthly unless otherwise stated
Free trials may be offered at Xoire’s discretion
5.2 No Refund Policy
All payments are non-refundable, including subscription fees, setup fees, and usage fees, unless expressly stated in writing.
5.3 Billing Failures
Failure to pay may result in suspension or termination of Services.
5.4 Third-Party / Pass-Through Fees
Customer may be charged separately for third-party usage or overages, including but not limited to:
Telephony minutes
Phone numbers
SMS
AI API usage
unless otherwise specified in an applicable Order Form.
6. Customer Responsibilities & Acceptable Use
You agree not to use the Services for any unlawful, harmful, deceptive, or abusive activity, including:
Spam, robocalls, or unsolicited marketing
Scams, fraud, impersonation, or harassment
Violations of privacy, telemarketing, or call-recording laws
Uploading or processing sensitive or regulated data without authorization
Infringing third-party intellectual property rights
You are solely responsible for compliance with all applicable laws.
7. AI Usage & Output Responsibility
7.1 AI Limitations
AI outputs:
May be inaccurate, incomplete, or outdated
Are provided “as is”
Must not be relied upon as professional advice
7.2 Output Responsibility
Customer is solely responsible for:
Reviewing AI outputs before use
How outputs are used or relied upon
Xoire does not guarantee business outcomes or accuracy.
8. Intellectual Property
8.1 Xoire IP
Xoire retains all rights, title, and interest in:
The platform
Software
Models
Documentation
Trademarks
8.2 Customer Data
Customer retains ownership of all data provided by or on behalf of Customer.
8.3 AI Outputs
Customer owns AI outputs generated specifically for them.
Xoire retains the right to improve its systems using de-identified and aggregated data only.
8.4 No Training by Default
Xoire will not use Customer Data or end-user conversations to train its general AI models unless expressly agreed in writing (opt-in).
9. Confidentiality
Each party agrees to:
Protect the other party’s Confidential Information using reasonable safeguards
Use Confidential Information solely to perform obligations under these Terms
10. Suspension & Termination
10.1 Customer Termination
Customer may cancel the Services at any time.
10.2 Xoire Termination
Xoire may suspend or terminate access:
For violations of these Terms
For non-payment
For legal or security reasons
Termination may occur with or without notice in cases of abuse or risk.
11. Availability & Beta Features
11.1 Availability
Services may be unavailable due to maintenance, updates, outages, or factors beyond Xoire’s control.
Uptime is not guaranteed unless stated in an Order Form.
11.2 Beta Features
Beta or preview features are:
Provided “as is”
Subject to change or discontinuation
Offered with limited or no support
12. Disclaimer of Warranties
The Services are provided “AS IS” and “AS AVAILABLE.”
Xoire disclaims all warranties, express or implied, including:
Merchantability
Fitness for a particular purpose
Accuracy or reliability of AI outputs
13. Limitation of Liability
To the maximum extent permitted by law:
Xoire shall not be liable for indirect, incidental, special, or consequential damages
Xoire’s total liability shall not exceed the amount paid by Customer in the preceding 12 months
This limitation applies regardless of the legal theory.
14. Governing Law & Dispute Resolution
These Terms are governed by the laws of India.
Any dispute shall be resolved by arbitration seated in Ambikapur, India, conducted in English, by a sole arbitrator.
Courts at Ambikapur, India shall have exclusive jurisdiction for:
Injunctive relief
Matters where arbitration is not permitted
15. Order Form & Contract Priority
If you and Xoire enter into a signed Master Services Agreement (MSA), Statement of Work (SOW), or Order Form, that agreement shall prevail over these Terms in case of conflict.
16. Customer Compliance Responsibility
Customer is responsible for:
Obtaining all required notices and consents
Compliance with AI use, call recording, marketing, telemarketing, and privacy laws
17. Publicity
Xoire may not use Customer’s name or logo in marketing materials without prior written consent.
18. Modifications
Xoire may update these Terms from time to time. Continued use of the Services constitutes acceptance of the updated Terms.
19. Contact Information
For legal or contractual questions, contact: